Welcome to Our Customer Services

Look no further to find answers to some of our most frequently asked questions.

1. Enquiry

For any enquiries, please contact our customer services at writetous@sportsdirect.com.my

For marketing proposals, please contact writetous@sportsdirect.com.my for details.

Contact Information
Company: Sports Direct MST Sdn Bhd
Address: MST Golf Plaza, No. 8, Jalan SS13/5, 47500 Subang Jaya, Selangor Darul Ehsan, Malaysia.
Tel: 603 – 5566 8700
Fax: 603 – 5566 8667

2. Product Exchange Policy

We do our best to ensure all of our customers enjoy a happy shopping experience with SportsDirect.com Malaysia however occasionally you may need to exchange an item.

Products can be exchanged if there is a manufacturing fault. We are only able to exchange items for the same product. Please return your purchases to the store you purchased from within fourteen (14) days from the date of purchase along with your original receipt.

As soon as we receive the goods, we will examine the returned goods and notify you within a reasonable period of time (14 days). Should a product(s) require a longer period of time to be examined, we will notify you on the estimated time to complete it.

Please be informed that personalised / customised items are non-returnable. Goods such as innerwear are non-returnable for hygiene reasons.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Please note that one time exchange allowed only.

Sports Direct MST Sdn Bhd reserves the right for the final decision.

We practice a NO REFUND policy on all of our products.

However, products can be exchanged provided that the products are in its original packing and in an unused condition along with your original receipt within fourteen (14) days from the date of purchase. Please note that one time exchange allowed only.

Should that option not be available, an exchange can be made with a different item. The difference will not be returned if the price of the exchange item is lower than the original item. If the new item costs more, we’ll charge you for the difference in price.

Sports Direct MST Sdn Bhd reserves the right for the final decision.

3. Online Shopping

Online shopping services are now available in Malaysia and we are looking into providing as much goods online as our UK website. You may purchase via Sports Direct Lazada website at www.lazada.com.my/sportsdirect/.

4. Product Range

The stores are zoned by key sports categories: the Boot Room for football; Sheruns Heruns for running; Fitness Zone for fitness, cross training, gym equipments, weights, boxing, martial arts and yoga; Team Sports for Basketball, Football, Futsal, Rugby, Volleyball, Handball and Netball ;Racket Centre for badminton, squash and tennis; Swim Shop for pool, beach, water sports and activities; Field & Trek for outdoor and winter, hiking, tracking and camping; the Games Room for table games, darts, table tennis; Big Action for bikes and skates; Men Sports Lifestyle; Women Sports Lifestyle and Kids Sports Lifestyle.

5. Delivery Service

Delivery service is not available generally, however, we do deliver for oversized goods such as portable basketball hoops and table tennis within the Klang Valley area. Delivery and installation charges are applicable.

6. Goods and Service Tax (GST)

All prices displayed are inclusive of GST.